SMEG

The Magna Building

Abingdon

And at Regent Street

St James

appliances we dream of

with certainty

The  claims

eight out of ten

Ethicsl Consumer

over May and June

assurances a pedigree

irrefutable

and in tune

with everything thats special

a good choice

we had thought

The contract we were making

which is why we sought

SMEG and went to Abingdon

and to Regents Street

Where we laid our money down

assured of the quality

and we paid in London Town

on delivery the enamelling

was flecked and thinning, we

were sadly in some disbelief of the  actual quality

our incredulity

a suspiciousness  how sad we felt

how to explain away

the discrepancy before our eyes

on that awful day

an unsoundness

and a sadness

the quality was poor

after sales felt frantic

our plea’s they did ignore

inferior and broken

we saw the unforeseen

unpredicted and unheralded

despair for what had been

quality and anticipation

of eight out  of ten

but on arrival

sadly frustration sadly when

writing in and requesting

the quality that we

thought was understandable

how it needed to be

but ignored we were

inanity

apparently was shown

empty words and platitudes

we really felt alone

here it was SMEGS hob

indeed its finish

below par

eye catching for a different reason

it was not the star

performer in our kitchen

contradictory to how

the whole selling experience

which evolved into a wow

and now a spot of dupery

surfaced in our mind

our confidence was rattled

had we just been blind

ŷ

why was SMEG so smug about it

what we had to do

was buy another unit

discounted yes its true

we paid over good money

in advance of delivery

and the picture not a true one

a dissimilarity

my wife she was beside herself

she had chosen what she thought

was quality and service

which really came to naught

eight out of ten

seemed unlikely

a lack of clarity

the offer unexpected

a roughness  tragically

Abingdon and Regents Street

the efforts we had made

the balladry aforethought

our spirit for the trade

and the unwillingness

to help us

the disinclination

we had received a sub standard

hob

our exasperation

and your reluctance to meet

with us

that negativity

recalcitrant and grudging

it all felt bad to me

a poem it felt relevant

a grudging service, we

were hurt by the unwillingness

and the inconstancy

a hard line and a doggedness

the compromise unfair

Truthfully Eight out  of ten

for service

the delay until now

so when

is SMEG about to resolve the issue

tergiversate

for we

are beside ourselves with the

Hobson’s choice

presented in all honesty

The Magna Building

Abingdon

OX14 1DZ